FAQ

Startabox is an African-focused digital platform designed to connect startups with investors by enhancing visibility and simplifying the fundraising process. Startabox empowers startups to improve their investment readiness and visibility while providing investors with a transparent and efficient tool to assess potential opportunities.

Startabox addresses the common problem of information asymmetry between startups and potential investors, providing a space where startups can create comprehensive, data-driven profiles that give investors all the information they need to make informed investment decisions. Startups can digitize their pitches, showcase financial statements, governance details, and updates, and engage in real-time communication with investors. Key features of the platform include an Investor Preparedness Score, AI-generated pitch documents, access to investor financial data (with consent), and live team chats.

Startabox empowers startups to improve their investment readiness and visibility while providing investors with a transparent and efficient tool to assess potential opportunities.

Startabox bridges the gap between these two groups, facilitating seamless communication, fostering transparency, and ensuring that both startups and investors have the resources they need to succeed. 

Startabox is designed primarily for two key groups:

1. Startups:

   • Early-stage startups seeking to raise initial funding and gain visibility.
   • Growing startups looking to streamline their fundraising efforts, digitize their pitch materials, and improve investor relations.
   • Startups aiming to enhance transparency with investors by providing clear governance, financial information, and regular updates.
   • Businesses across Africa, particularly those interested in connecting with local and international investors.

2. Investors:

   • Angel investors, venture capitalists, and other institutional investors seeking comprehensive, data-rich profiles of startups to make more informed decisions.
   • Investors who want access to transparent information, such as financials, governance details, and live updates from startups.
   • Those looking for tools that reduce the risk of investment by addressing information asymmetry and improving the startup screening process.

Startabox supports a variety of payment methods to accommodate different user preferences and ensure accessibility for startups across Africa and globally. The platform currently accepts the following payment options:

1. Credit and Debit Cards

   • Visa
   • Mastercard
   • American Express

2. Mobile Money (widely used in African markets)

   • MTN Mobile Money
   • AirtelTigo Money
   • Vodafone Cash

3. Bank Transfers

   • Direct bank transfer via supported local and international banks

These payment methods ensure that startups and investors can easily process transactions, pay for subscription plans, and participate in fundraising activities.

You can reach the Startabox support team through the following channels:

1. Email Support:

   • For any inquiries, technical issues, or assistance, send an email to support@startabox.com or 3etechinns@gmail.com. Our team will respond within 24 hours.

2. Phone Support:

   • You can call our customer support team directly at +233 20 903 2866 during business hours (Monday to Friday, 9 AM – 5 PM GMT).

3. Live Chat:

   • Startabox offers a live chat feature on the platform where you can engage with a support representative in real-time for quick assistance.

4. Help Center:

   • Visit the Startabox Help Center (accessible from the platform) for FAQs, tutorials, and step-by-step guides to resolve common issues.

Our support team is always available to ensure you have a smooth experience on the Startabox platform.